Faq categories
Featured FAQs
- I received my order and would like to exchange an item. How should I do that?
- How do I create a customer account?
- How can I pay for my purchases online ?
- I've just placed my order. How long before I receive my parcel ?
- Where is the shop/retailer closest to me ?
- How do I make my lights online? How do I use the cupola and globe creators?
- How do I make my string lights online? How do I use the Premium and Original creators?
- I have just placed my order, but I want to change it. What do I do?
- The website does not recognize my email address when I try to log on to the page "My account".
- My parcel was returned by the postal service.
- How can I get an invoice ?
- How do I choose the colours for my lamp ?
- Can I put both globes and cupolas on the same strand of lights?
- How do I assemble my Premium string lights?
- The item delivered is not what I ordered. What should I do?
- My fairy light worked for a few months then suddenly stopped working.
- Can I place an order for shipment abroad?
- Can the string lights be used outside ?
- I would like to offer someone a gift voucher. How should I do that ?
- How do I return my folded light fixture to its original shape?
- How do I assemble my string lights?
- My order is a gift. I'd like to add a message.
- I have just received a gift voucher. How do I use it ?
- A fold mark still remains even after I've returned my lamp to its normal shape.
- How do I track the shipment of my order?
- I would like some information on the materials used to make the ball fixtures.
- Are my fancy lights delivered assembled ?
- A fold mark still remains even after I've returned my light fixture to its normal shape.
- How can I contact you ?
- The balls were damaged during shipment.
- I paid for my order with a gift voucher, but I don't think it was deducted from the total. What should I do ?
- Can I adjust the length of the hanging mounts for lanterns?
- What is the difference between Premium and l'Original balls?
- My parcel arrived damaged.
- I'd like to change my fancy light and hook it up directly to the electric grid.
- My gift voucher has expired. Can I extend it ?
- I would like to buy a globe, cupola or electrical accessory at a retail outlet.
- Can I mix Premium and l'Original balls on the same string lights?
- Are the colors different between the Premium and Original balls?
- What is the difference between the Premium and Original electric string lights?
- I would like to buy small balls or string lights at a retail outlet.
- I'd like more information about a product.